Terms of Service

Last Updated: January 1, 2025

1. Third-Party Service Disclaimer

IMPORTANT: MyEnergyProvider.com is an independent third-party bill payment assistance service. We are NOT affiliated with, endorsed by, or directly connected to any of the energy providers mentioned on this website, including but not limited to Duke Energy, Southern Company, Dominion Energy, Exelon, NextEra Energy, American Electric Power, Xcel Energy, Entergy, Pacific Gas & Electric, or Con Edison.

Energy provider names, logos, and trademarks are the property of their respective owners and are used solely for identification purposes to help customers identify their utility company.

2. Service Description

MyEnergyProvider.com provides a phone-based bill payment assistance service that enables customers to pay their energy bills through our call center. Our representatives process payments on your behalf and submit them to your energy provider.

3. Service Fees

A convenience fee may be charged for using our bill payment service. Our representatives will inform you of any applicable fees before processing your payment. By proceeding with the payment, you agree to pay any applicable service fees in addition to your utility bill amount.

4. Payment Processing

• Payments are processed through secure, PCI-compliant payment processors
• You authorize us to charge your provided payment method for the bill amount plus any applicable fees
• Payments typically reflect on your energy provider account within 1-2 business days
• A confirmation number will be provided upon successful payment

5. User Responsibilities

By using our service, you agree to:

• Provide accurate and complete account information
• Use valid payment methods that you are authorized to use
• Verify all payment details before confirming the transaction
• Maintain your account with your energy provider in good standing

6. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any errors in account information you provide
• We are not responsible for actions taken by energy providers regarding your account
• We are not liable for service interruptions by energy providers
• Our total liability shall not exceed the amount of fees paid for our service

7. Refunds and Disputes

Service fees are generally non-refundable once a payment has been processed. If you believe there has been an error with your payment, please contact us immediately at (888) 525-0250. We will investigate and work to resolve any issues.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of MyEnergyProvider.com or its licensors. Energy provider logos and names remain the property of their respective owners.

9. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Continued use of our service after any changes constitutes acceptance of the new terms.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions.

11. Contact Information

For questions about these Terms of Service, please contact us:

• Phone: (888) 525-0250
• Email: support@myenergyprovider.com