Frequently Asked Questions
Find answers to common questions about our energy bill payment service.
MyEnergyProvider.com is an independent third-party bill payment assistance service. We help customers pay their energy bills over the phone quickly and securely. We are not affiliated with any energy provider but offer a convenient way to process your bill payments.
Simply call our toll-free number (888) 525-0250 and speak with a live representative. Provide your energy provider account number, service address, and payment details. We'll process your payment instantly and provide you with a confirmation number.
Absolutely. We use bank-level encryption to protect all payment information. We are PCI compliant and never store your sensitive payment data on our servers. Your security is our top priority.
We support payments for all major energy providers including Duke Energy, Southern Company, Dominion Energy, Exelon (ComEd, PECO, BGE), NextEra Energy (FPL), American Electric Power, Xcel Energy, Entergy, PG&E, Con Edison, and many more across the United States.
Service fees may apply for the convenience of paying your bill over the phone with a live representative. Our representatives will inform you of any applicable fees before processing your payment.
We're available 24 hours a day, 7 days a week, 365 days a year including holidays. You can call us anytime to make a payment or ask questions about our service.
We accept major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and electronic checks from your bank account.
Payments are processed instantly. You'll receive a confirmation number immediately upon completion of your payment. The payment typically reflects on your energy provider account within 1-2 business days.