Privacy Policy
Last Updated: January 1, 2025
1. Information We Collect
When you use our bill payment service, we may collect the following information:
- Your name and contact information (phone number, email address)
- Your energy provider account number and service address
- Payment information (credit/debit card numbers, bank account information)
- Call recordings for quality assurance and training purposes
- Device and browser information when you visit our website
2. How We Use Your Information
We use the information we collect to:
- Process your energy bill payments
- Verify your identity and account information
- Provide customer support and respond to inquiries
- Improve our services and website functionality
- Comply with legal obligations and prevent fraud
3. Information Security
We implement industry-standard security measures to protect your personal and payment information:
- Bank-level SSL/TLS encryption for all data transmission
- PCI DSS compliance for payment card processing
- Secure data centers with physical and digital security controls
- Regular security audits and vulnerability assessments
We do not store your complete payment card information on our servers. Payment data is processed through secure, PCI-compliant payment processors.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment processors to complete your transactions
- Energy providers to verify account information and process payments
- Service providers who assist us in operating our business
- Law enforcement or government agencies when required by law
5. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- File a complaint with relevant data protection authorities
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Phone: (888) 525-0250
- Email: support@myenergyprovider.com